Disclaimer

The information in this website is for general guidance on your rights and responsibilities and is not legal advice. If you need more details on your rights or legal advice about what action to take, please contact an adviser or solicitor.

You can get help on choosing and using a solicitor.

To find a solicitor or other legal adviser in your area, you can use the Civil Legal Advice (CLA) Legal Adviser Directory. Go to the Ministry of Justice website at www.gov.uk.

Citizens Advice Hambleton, Richmondshire and Selby & District has tried to ensure that the information on this website is accurate. However, Citizens Advice Hambleton, Richmondshire and Selby & District will not accept liability for any loss, damage or inconvenience arising as a consequence of any use of or the inability to use any information on this website. Citizens Advice Hambleton, Richmondshire and Selby & District endeavours to provide a service of the highest quality. However, we cannot guarantee that our service will be uninterrupted or error-free. We are not responsible for claims brought by third parties arising from your use of this website.

Citizens Advice Hambleton, Richmondshire and Selby & District assumes no responsibility for the contents of linked websites. The inclusion of any link should not be taken as endorsement of any kind by Citizens Advice Hambleton, Richmondshire and Selby & District, of the linked website or any association with its operators. Further, we have no control over the availability of the linked pages.

The inclusion of any link should not be taken as endorsement of any kind by Citizens Advice of the linked website or any association with its operators.

Copyright

Material on this website, including text and images, is protected by copyright. It may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way except for your own personal, non-commercial use. Prior written consent of the copyright holder must be obtained for any other use of material. Copyright in all materials and/or works comprising or contained within this website remains with Citizens Advice and other copyright owner(s) as specified. No part of this site or sub-domains of this site may be distributed or copied for any commercial purpose.

Email privacy and confidentiality information

Citizens Advice Hambleton, Richmondshire & Selby & District is covered by the Data Protection Act and is a member of Citizens Advice which electronically processes any personal information. Citizens Advice will treat your personal information as confidential and this will not be given to anyone else without your prior consent or sold to anyone. Citizens Advice will keep your email electronically for reference and audit purposes. Your email may be used for anonymous statistical reports to funders with the aim of improving the service provided to all clients by Citizens Advice. Citizens Advice Hambleton, Richmondshire & Selby & District has a complaints handling procedure. Please email advice@northyorkslca.org.uk to request a copy of the complaints leaflet to be either posted or emailed to you.

Email is a way of making general enquiries but it is not a secure way to send personal information. Citizens Advice makes every effort to ensure the security and integrity of emails on our systems. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information after we’ve received it, Citizens Advice cannot ensure or guarantee the security of information when it is being transmitted.

Citizens Advice will return information to the email address of the sender only.  If an email from Citizens Advice contains sensitive personal data about you, Citizens Advice will only send with your consent and will protect it by encrypting it. It is the sole responsibility of the sender to secure the privacy of this correspondence.

If you are concerned about confidentiality then please contact us by phone or in person.

Under the Data Protection Act 1998, we need your consent to store your personal details. By using our email advice service, you agree to the following statement: “I give my consent for the Citizens Advice service to process and use my personal information. I understand that this information will be kept confidential to the Citizens Advice service”.

Privacy policy and Data protection

Data protection

Citizens Advice Hambleton, Richmondshire & Selby & District complies with the Data Protection Act 1998 (the “Act”). For the purposes of the Act, Citizens Advice Hambleton, Richmondshire & Selby & District is the Data Controller.

Citizens Advice Hambleton, Richmondshire & Selby & District is committed to safeguarding your privacy, while providing a high quality of service. Citizens Advice Hambleton, Richmondshire & Selby & District will treat your personal information as confidential and your details will not be given or sold to anyone.  We will use the information collected online to help us understand more about how our site is used by visitors, and to develop and enhance our services to you.

Your personal information

When you provide us with personal information, for example, when using the email advice service, we take steps to ensure that your information is treated securely from the time we receive it. Citizens Advice Hambleton, Richmondshire & Selby & District makes every effort to ensure the security and integrity of emails on our systems. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information after we’ve received it, Citizens Advice Hambleton, Richmondshire & Selby & District cannot ensure or guarantee the security of information when it is being transmitted.

Note: This privacy policy only covers this website www.citizensadvicehrs.org.uk;  other websites linked from this website are not covered by this policy. Once you have accessed another website via one of our links you will be subject to the security and privacy policy of that site.

Get advice

People come to us with all sorts of issues. You may have money, benefit, housing or employment problems.

Get advice

Support us and donate

We’re an independent charity and without the generous support of people like you, we couldn’t continue to do the work we do.

Donate

Campaigns

We are currently campaigning on a number of issues that are of concern to our local communities.

View our campaigns